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Our services mirror those of the NHS, with additional benefits including but not limited to: extended appointment times, flexible scheduling and continuity of care.

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Home  right arrow  Terms and Conditions

Terms and Conditions

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you and this website. If you disagree with any part of these terms and conditions, please do not use this website.

The term 'Private GP Practice' or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Suite 7, Fairfield Enterprise Centre, Lincoln Way, Fairfield Industrial Estate, Louth, LN11 0LS. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us and includes, but is not limited to, the content, design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Late Patient & Cancellation Policy:

Patients are expected to arrive in good time for their appointment.

  • If patients arrive late more than 50% late of their appointment time, they have missed their appointment and will need to rebook as advised below
  • This is to prevent delays to the doctors’ sessions and to ensure fairness for patients who have arrived on time

We appreciate the effort our patients make to attend on time and therefore do our best to run as close to booked appointment times as possible. Adhering to a Late Patient Policy assists us in doing so. However, due to the nature of a GP surgery, sometimes the doctor or nurse may be running behind. When the clinician is running late our reception staff will advise the patients upon arrival and apologise to them for the delay. 

When a patient is less than 50% late to their appointment: 

The receptionist or clinical concierge will book the patient in but advise them they are late for their appointment and remind them that they must attend on time in the future.  

When a patient is 50% late or more to their appointment: 

Patients who arrive 50% late or more to their appointment have therefore missed their appointment. The receptionist will advise them to rebook a new routine appointment at an additional cost. PGPL has a non-refundable policy. 

If the patient indicates that there is a medically urgent reason, they need to see a doctor that day, the receptionist can ask the reason and call an ambulance if deemed a medical emergency. 

If a patient calls ahead to say they will be late, this does not alter the policy. If they are going to be late, the receptionist or clinical concierge will advise them on the phone that they should rebook, rather than potentially waste a journey. They should also be notified that the appointment fees are non-refundable. 

Receptionists and clinical concierges are not permitted to interrupt doctors during practice to request them to see late patients, so to avoid disappointment, please do not ask them to do so.

Appointments:

Private GP Lincs appointments and fees are non-refundable and therefore we urge you only to schedule appointments that you can attend. Should you feel that there are exceptional circumstances as to why you cannot/did not attend, please contact us at hello@privategplincs.co.uk. Please be aware that proof will be required. 

You will not be permitted to reschedule less than 72 hours before your appointment, and the number of changes is limited to three in any calendar year. Any attempts to reschedule within 72 hours prior to your appointment will be deemed as non-refundable.  

Please contact us at hello@privategplincs.co.uk. This will provide the practice time to release any slots back into the appointment system to provide the opportunity for others to book.  

Please note that patients cannot book appointments with a GP who may work within their registered NHS practice. This is due to NHS rules which prohibit NHS doctors providing non-NHS consultations to their registered patients.

Our Fees page:

Our fees are based on the assumption that you want time with our clinicians to discuss your concerns and understand your conditions. Additionally, our appointments are structured in such a way to provide you with choice and enable you the time required to discuss your health. 

Notes:

  • We ask that all services be paid at the time of booking 
  • We are happy to provide a full receipt so you can claim the costs back from your insurance provider where you are eligible. Private GP Lincs do not provide insurance, nor do we provide payment plans  
  • All prices are correct at the time of issue; however, we will review our costs annually which may be subject to change without notice 

Privacy Policy:

Please see our Privacy Policy.

Email disclaimer:

Please be aware that any emails sent from PGPL are being sent from a non-NHS email account. While we take all reasonable precautions to protect your information, we cannot guarantee the security of emails sent outside the NHS network. If your message contains sensitive or confidential information, please be aware that the security of the data cannot be fully guaranteed. We recommend that you do not send personal or sensitive information via email unless it is necessary. By responding to the emails, you acknowledge and accept this risk.